Supermicro products carry a basic 12-month warranty by Supermicro against defects in materials or workmanship but in most cases they will repair/replace on an RMA basis for up to three years. That knowledge will be little comfort if your network is down but with Colorado Servers as your single point of contact your solution is just a phone call away.
Any products purchased from Colorado Servers is backed by our "No Problem" guarantee for 90-days from the date of sale. We stand behind everything we sell and will at our option repair or replace any defective equipment for a period of 90-days.
Even in a perfect world Murphy's law is alive and well. Even the best mechanical equipment will fail at the worst possible time. When the unthinkable happens Colorado Servers will be there to provide immediate assistance for our Colorado customers. One call to our support department and we can normally have you back up and running in a matter of hours. If the problem is too extensive for repair onsite we can usually have a replacement unit on site very quickly to fill the gap until the repair is made. If the unit is out of warranty there will be a charge associated with the repair/replacement but usually very nominal. We believe our service after the sale is better advertising than any money can buy.
For customers outside Colorado, failing equipment must be shipped at the customers expense to a location we designate during the first 90 days for repair/replacement. After 90 days we will provide shipping instructions for warranty repair by Supermicro.
Hardware malfunctions are a fact of life but there is no reason why that malfunction can't be remedied as quickly and painlessly as possible.
Trust the professionals at Colorado Servers to do the job right, on time and at the right price.